💬 Frequently Asked Questions
🛍️ Orders & Shipping
Q: How do I place an order? A: Simply browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: Do you offer free shipping? A: Yes! We offer free shipping on all orders with no hidden fees.
Q: How long does shipping take? A: Shipping typically takes 3-11 days for the United States and 7-15 days for international customers, depending on your location. You’ll receive tracking information once your order ships.
🔄 Returns & Refunds
Q: What is your return policy? A: We accept returns of most new and unopened items within 30 days of delivery. Visit our Return & Refund Policy for more details.
Q: How do I initiate a return? A: Log in to your account, go to the "Complete Orders" section, and click the "Return Item(s)" button. Follow the provided instructions.
Q: How long do refunds take? A: Refunds are processed within 3-5 business days after we receive the returned item. The entire process, including bank processing, may take up to 4 weeks.
💳 Payments & Billing
Q: What payment methods do you accept?
A: We accept Shop Pay, major credit cards, PayPal, and other secure payment options for your convenience.
Q: Can I use multiple payment methods for one order?
A: At this time, only one payment method can be used per order.
Q: Are my payment details secure?
A: Absolutely! Your payment information is encrypted and processed securely.
✨ Products & Categories
Q: Do you offer products for children?
A: Yes! Explore our Kids category for delightful items curated for the little ones.
Q: Can I find unique and rare items?
A: Definitely! Our Rare & Fancy collection features exclusive and hard-to-find products.
Q: How do I know if an item is in stock?
A: Product availability is displayed on each item’s page. If an item is out of stock, we’ll notify you immediately.
🌎 International Orders
Q: Do you ship internationally?
A: Yes! We ship to the United States, United Kingdom, Canada, Australia, Germany, and UAE.
Q: Are there additional costs for international orders?
A: No, all costs (including taxes and shipping) are included in the price you see.
Q: How do I track my international shipment?
A: You’ll receive a tracking number via email once your order ships.
📞 Contact Us
Q: How can I contact customer support?
A: Reach out to us at support@noksha.store. We’re here to help!
Q: What are your support hours?
A: Our customer support team is available 24/7.
For more information or assistance, don’t hesitate to get in touch.
Thank you for choosing Noksha! 💖